What do I do if I get a flat tire?
Assess the situation: Safely stop the e-scooter in a secure location away from traffic and assess the extent of the flat tire. Check if it can be repaired or if a replacement is necessary.
Contact Pico at (866) 720-6030: Notify customer service immediately about the flat tire. They will provide guidance on the next steps for you.
Repair or replacement: Depending on the severity of the flat tire, Pico may arrange for a repair or provide a replacement e-scooter. If a repair is needed, we may arrange to have your Pico brought in for service or send a technician to assist you. Please note, you must be current on your payments to be eligible to receive a replacement vehicle.
Document the incident: Take photos or videos of the flat tire and any relevant details for your records.
Return the e-scooter as instructed. We may provide you with a replacement scooter or allow you to continue using the repaired one, depending on the specifics of your situation. If, at any time you need a
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